Case Management System Maintenance

Scheduled Maintenance Report for Cyderes

Completed

The scheduled maintenance has been completed.

Posted Apr 06, 2024 - 22:30 CDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Apr 06, 2024 - 21:00 CDT

Scheduled

Cyderes' third-party case management provider will be performing system maintenance during a 90 minute window starting at 0200 UTC, April 7th. During the maintenance window, certain backend processing will be queued which could result in delayed case notifications and updates coming from legacy versions of TSI. Queued tasks will begin processing upon completion of the maintenance window. Cases for alerts will continue to be created and triaged by the SOC during this time, and should remain visible in the My Cyderes portal.

Posted Apr 06, 2024 - 20:54 CDT

This scheduled maintenance affected: Cyderes Infrastructure (Third-Party Backend Ticket System).